What's New

The latest Bookeasy updates have been released to the live environment, introducing a series of enhancements across the platform. Take a look below to see what’s new, and reach out to our Support Team if you’d like more information. 

More Flexibility for Guests to Manage Their Payment Cards in the Guest Portal 

Customers can now add and save new payment cards directly through their online booking management portal, giving them greater control over how they pay for their bookings. 

Whether adding a new card, making a payment with an existing saved card or removing an outdated card, customers can manage their payment options securely in one convenient location. 

Smoother Online Checkout with Improved Payment Gateway Loading 

We've introduced an enhancement to the online booking process to help prevent payment errors caused by customers finalising their bookings before the payment gateway is ready. 

For supported payment gateways, the Finalise button will now remain unavailable until the payment gateway has fully loaded. 

This small change helps prevent unsuccessful booking attempts and creates a more reliable checkout experience, particularly for customers on slower internet connections. 

Bookeasy Lite: Faster Receipt Lookup for Miscellaneous Sales 

Locating a miscellaneous sale is now easier with the addition of receipt numbers to the Misc Detailed Breakdown Report. 

Staff can now quickly identify individual sales using the new Receipt # column and click directly through to the Sale Details page to review transactions, process refunds or make changes. 

Receipt numbers are also searchable within the report and included in CSV exports, helping your team locate transactions even when customers no longer have their original receipt. 

Where to find it: From the left-hand menu, navigate to Retail > Misc Detailed Breakdown Report. 

Sort Smarter with Payment History 

 Reviewing payment transactions is now simpler with improved sorting in the Payment History Report. 

Payment amounts now sort correctly in numerical order, allowing visitor centres and Enterprise clients to organise transactions from lowest to highest or highest to lowest, without needing to export the report. 

Give it a try! 

1. From the left-hand menu, navigate to Financials > Payment History. 

2. Click the Amount column heading to sort transactions from lowest to highest. 

3. Click the heading again to sort from highest to lowest. 

Booking Questions: Improved Display of Guest Responses 

We've made improvements to how guest responses to booking questions are displayed within the Operator and Visitor Centre consoles. 

Responses containing special characters or unsupported formatting will now display correctly, preventing issues that previously caused booking question information to appear blank. 

This ensures your team can reliably access important guest information when reviewing and managing bookings.