Destination Deep Dive is a practical training series designed to help destination teams build confidence in using Bookeasy effectively. Covering the core functions and workflows that support daily operations, these sessions focus on the fundamentals of reservations, operator management, POS, finance, reporting and refund management. Whether you're new to Bookeasy or looking to strengthen your knowledge, Destination Deep Dive will help you develop the skills and best practices needed to work more efficiently and get the most from your platform.
7th July 12:00pm-1:30pm | Reservations Fundamentals
Build confidence in managing the complete booking lifecycle, from creating reservations and managing itineraries to maintaining guest communications and updating existing bookings. This session will equip your team with the essential skills to improve efficiency, reduce duplication and deliver exceptional customer service.
9th July 12:00pm-1:00pm | Operator & Channel Management Fundamentals
Learn the fundamentals of operator and channel management, including channel connectivity, operator setup, commission management and monitoring sync health across your platform. This session will help you maintain accurate inventory, strengthen operator relationships and proactively identify issues before they impact bookings.
14th July 12:00pm-1:00pm | POS Fundamentals
Discover the fundamentals of Point of Sale, from processing transactions and managing products to maintaining inventory and monitoring retail performance. This session will help your team deliver seamless customer experiences while keeping sales and stock management running smoothly.
16th July 12:00pm-1:00pm | Finance Fundamentals
Gain a solid understanding of Bookeasy's core financial processes, including commissions, reconciliations, operator returns and refund management. This session will help you maintain accurate financial records, improve efficiency and confidently manage the financial lifecycle of your bookings.
21st July 12:00pm-1:00pm | Reporting Fundamentals
One of our most requested sessions, Reporting Fundamentals introduces the basics of Report Builder, including how to navigate existing reports, select data fields and apply filters to create simple custom reports. Perfect for anyone looking to build confidence in accessing and using data across their destination.
23rd July 12:00pm-1:30pm | Refund Management Fundamentals
Build confidence in managing cancellations and refunds with a practical introduction to refund workflows, policies and approvals. Learn the tools and processes that help your team handle guest changes efficiently and accurately.