FUNDAMENTALS TRAINING


We have 6 free training modules on offer and available to be booked online. For more specific training requirements or to request onsite training, please contact us directly.


Bookeasy has been carefully curating the content for their training and development offering over many years to ensure what is provided is relevant, engaging and most importantly beneficial to our partners. We genuinely promote an interactive learning platform for all participants during our sessions, and believe in the ethos; ‘tell me and I forget, teach me and I may remember, involve me and I learn’.


Delivery & Fees:
Modules within the Fundamentals Series are delivered online.
Online: FREE



Modules:


1. Bookeasy System Initiation

Suggested attendees: All new staff 


- Logging into Bookeasy
- The Bookeasy Dashboard
- How to make accommodation and tour bookings
- Understanding the reservation itinerary screen
- Itinerary/Client Notes
- Recording payments for bookings made


2. Administration Essentials

Suggested attendees: Team Leaders/Supervisors & Membership Coordinators 


- Itinerary Setup
- Staff logins
- Logging into operator consoles & updating details
- Linking Operators & New Operators
- Channel Management overview
- Commission Levels
- Online help

3. Reservations Fundamentals

Suggested attendees: New staff having completed 'Bookeasy System Initiation' &/or existing staff not formally trained 


- Searching & managing reservations
- Cancellations without penalty
- Adding to existing itinerary
- Logging support requests and getting help
- Flags and emails

4. beRetail Fundamentals

Suggested attendees: Any staff that utilise the POS system 


- Overview of retail functionality
- Selling an item
- Adding to existing itineraries
- Printing a receipt
- System notes for retail
- Reporting

5. Finance Overview

Suggested attendees: Any finance or admin staff 


- Key finance questions
- Commission Levels
- Daily Reconciliation
- Managing operator bank details
- Cancellations & refunds
- Returns overview

6. Additional Functionality Overview

Suggested attendees: Team Leaders/Supervisors, Membership Coordinators & Managers 


- Increasing revenue streams
- Operator Booking Engine (OBE)
- Affiliate Booking Engine (ABE)
- Reviews