Bookeasy has a deep commitment to ensuring both clients and tourism suppliers are up-skilled and confident with using Bookeasy.
Our training options are focused on proactively helping clients ensure best business practices and increase sales.
We have an comprehensive online with trainer model, which allows the trainer and staff to concentrate on supplier connectivity, sales processes and efficient finance procedures. Staff can be located in multiple locations, all they require is a computer connected to the internet!
Features and Benefits
Features | Benefits |
Dedicated Bookeasy trainer | Quality Assurance of training delivered. Consistent Training. Trainer is able to adapt to needs of staff. |
Dedicated training session | Interruption free training. |
Comprehensive content | All staff at the same level of knowledge at conclusion of training. Overall inclusiveness of content. |
Recording of training | Available to all staff 24/7. |
Interactive sessions | Instant feedback from trainer. |
Multiple logins | Ideal for small groups, right down to individuals. Participants may be in different locations. |
Target Audience
- Organisations with a recent change of staff or staff requiring a refresher
- Organisations who have identified a need to return to basics and adopt best business practices
- Organisations with a high staff and booking turnover
Objectives
Quality Assurance of supplier listings. Suppliers must meet an acceptable, consistent level of content
Best business practices in sales. Ability to upsell, and meet the customers’ specific needs
Best business practices in customer service. Quick approach to managing reservations, processing payments and cancellations, and problem solving
Daily Reconciliation systems in place, including error correcting
Best business practices in point of sales. Includes customer facing enquiries and sales, and stock management and handling
Expected Outcomes
Quality Assurance checks of all supplier listings, including channel mapping and partner connections
Provision of supplier support; less need to contact Bookeasy Support
Increase of bookings, avoidance of non-inventory bookings, accuracy of reservation management
Competency of Point of Sale processes and reporting
Able to access help - online, help documentation, support
Assumptions and Dependencies
Prior to training, the following must be in place:
Needs Analysis
Finance Processes
Competency based assessment at conclusion
Modules
- Reporting Masterclass [2 hours] - $340 ex GST
- Reporting Setup - $170 ex GST per hour
- Advanced Reporting - initial consultation fee $170 ex GST. A scope fee of $340 ex GST is required to commence the project. If the project is accepted, the scope fee cost is removed from the total coast of development
- Operator Console Masterclass [2 hours] - $340 ex GST
- Packages Masterclass [2 hours] - $340 ex GST
- Promotions Masterclass [2 hours] - $340 ex GST
- Reviews Masterclass [2 hours] - $340 ex GST
- Reservations Masterclass [2 hours] - $340 ex GST
- Reservations Masterclass with Promotions [3 hours] - $510 ex GST
- Book a Consultant $170 ex GST per hour
- Customised Sessions POA
Follow Up
Client to sign off on training at conclusion
Suppliers - Top 20 must pass data quality checks (if applicable)
Staff - All video tutorials have been utilized
Handover - No outstanding issues.
Post Handover - Triaged via support
Competency based assessment at conclusion
If the online with trainer model is not for you, then Bookeasy has a few different training options. Click here to view our alternative training options.