Bookeasy has a deep commitment to ensuring both clients and tourism suppliers are up-skilled and confident with using Bookeasy. 


Our training options are focused on proactively helping clients ensure best business practices and increase sales. 


We have an comprehensive online with trainer model, which allows the trainer and staff to concentrate on supplier connectivity, sales processes and efficient finance procedures. Staff can be located in multiple locations, all they require is a computer connected to the internet!


Features and Benefits


Features

Benefits

Dedicated Bookeasy trainer

Quality Assurance of training delivered.

Consistent Training.

Trainer is able to adapt to needs of staff.

Dedicated training session

Interruption free training.

Comprehensive content

All staff at the same level of knowledge at conclusion of training.

Overall inclusiveness of content.

Recording of training

Available to all staff 24/7.

Interactive sessions

Instant feedback from trainer.

Multiple logins

Ideal for small groups, right down to individuals.

Participants may be in different locations.


Target Audience

  • Organisations with a recent change of staff or staff requiring a refresher
  • Organisations who have identified a need to return to basics and adopt best business practices
  • Organisations with a high staff and booking turnover


Objectives 

  • Quality Assurance of supplier listings.  Suppliers must meet an acceptable, consistent level of content

  • Best business practices in sales.  Ability to upsell, and meet the customers’ specific needs

  • Best business practices in customer service.  Quick approach to managing reservations, processing payments and cancellations, and problem solving

  • Daily Reconciliation systems in place, including error correcting

  • Best business practices in point of sales.  Includes customer facing enquiries and sales, and stock management and handling


Expected Outcomes 

  • Quality Assurance checks of all supplier listings, including channel mapping and partner connections

  • Provision of supplier support; less need to contact Bookeasy Support

  • Increase of bookings, avoidance of non-inventory bookings, accuracy of reservation management

  • Competency of Point of Sale processes and reporting

  • Able to access help - online, help documentation, support


Assumptions and Dependencies

Prior to onsite visit, the following must be in place:

  • Needs Analysis

  • Finance Processes

  • Gateway set up

  • Administration settings

  • $400 (ex GST) per online session

  • Customised sessions $500 (ex GST) 

  • Competency based assessment at conclusion 


Modules

  • Supplier Presentations
  • Supplier Consoles - Accommodation
  • Supplier Consoles - Tours (Self Managed)
  • Supplier Consoles - Business Listings (Non-Bookable and Car Hire)
  • Day to Day Management I (Making Bookings/Quotes)
  • Day to Day Management II (Managing Reservations/Emails/Notes)
  • Financial Services 
  • Administration 
  • Point of Sale
  • Customised Session


Follow Up

  • Client to sign off on training at conclusion

  • Suppliers - Top 20 must pass data quality checks (if applicable)

  • Staff - All video tutorials have been utilized

  • Handover - No outstanding issues.  

  • Post Handover - Triaged via support

  • Competency based assessment at conclusion



If the online with trainer model is not for you, then Bookeasy has a few different training options. Click here to view our alternative training options.