Bookeasy has a deep commitment to ensuring both clients and tourism suppliers are up-skilled and confident with using Bookeasy.
Our training options are focused on proactively helping clients ensure best business practices and increase sales.
Depending on your needs, Bookeasy will customised your onsite training needs. NOTE: minimum requirement of two full days onsite
Features and Benefits
Dedicated Bookeasy trainer on site
Quality Assurance of training delivered.
Trainer is able to adapt to environment.
Constant feedback from trainer
Dedicated time block of training
Able to train all staff.
All staff are trained in the same environment.
All staff at the same level of knowledge at conclusion of training.
Overall inclusiveness of content.
Live listings for top suppliers
Data Quality Check of supplier content
Shadowing in Organisation/Centre
Trainer able to observe practices.
Trainer can observe customer expectations.
- Organisations with a recent change of management and/or business structure.
- Organisations who have identified a need to return to basics and adopt best business practices
- Organisations with a high staff and booking turnover
- Organisations who select this option see the need for a comprehensive review and delivery of training across all areas of Bookeasy
Objectives may include
Connect top 20 suppliers, including channel mapping as appropriate
Supplier Support practices in place, including setting up of suppliers new to Bookeasy, and linking existing suppliers
Quality Assurance of supplier listings. Suppliers must meet an acceptable, consistent level of content
Best business practices in sales. Ability to upsell, and meet the customers’ specific needs
Best business practices in customer service. Quick approach to managing reservations, processing payments and cancellations, and problem solving
Daily Reconciliation systems in place, including error correcting
Best business practices in point of sales. Includes customer facing enquiries and sales, and stock management and handling
Expected Outcomes may include
Top 20 suppliers will be connected and live, including channel manager mapping
Quality Assurance checks of all supplier listings, including channel mapping and partner connections
Provision of supplier support; less need to contact Bookeasy Support
Increase of bookings, avoidance of non-inventory bookings, accuracy of reservation management
Competency of Point of Sale processes and reporting
Able to access help - online, help documentation, support
Assumptions and Dependencies
Prior to onsite visit, the following must be in place:
Supplier Data Quality Checks for top supplier - incl Channel Management
Gateway set up
Clients must commit to a minimum of two days onsite
Quote will include one full time trainer, plus all travel related costs
Competency based assessment at conclusion.
If the onsite model is not for you then Bookeasy has a few different online training options. Click here to view our alternative training options.