Bookeasy has a deep commitment to ensuring both clients and tourism suppliers are up-skilled and confident with using Bookeasy. 


Our training options are focused on proactively helping clients ensure best business practices and increase sales. 


We have an intensive onsite model which is equivalent to the training provided to new centres and allows the trainer and staff to concentrate on supplier connectivity, sales processes and efficient finance procedures. 


Features and Benefits


Feature

Benefits

Dedicated Bookeasy trainer on site

Quality Assurance of training delivered.

Consistent Training.

Trainer is able to adapt to  environment.

Constant feedback from trainer

Dedicated time block of training

Able to train all staff.

All staff are trained in the same environment.

Comprehensive content

All staff at the same level of knowledge at conclusion of training.

Overall inclusiveness of content.

Supplier Connectivity

Live listings for top suppliers

Data Quality Check of supplier content

Shadowing in Organisation/Centre

Trainer able to observe practices.

Trainer can observe customer expectations.


Target Audience

  • Organisations with a recent change of management and/or business structure.
  • Organisations who have identified a need to return to basics and adopt best business practices
  • Organisations with a high staff and booking turnover
  • Organisations who select this option see the need for a comprehensive review and delivery of training across all areas of Bookeasy


Objectives 

  • Connect top 20 suppliers, including channel mapping as appropriate

  • Supplier Support practices in place, including setting up of suppliers new to Bookeasy, and linking existing suppliers

  • Quality Assurance of supplier listings.  Suppliers must meet an acceptable, consistent level of content

  • Best business practices in sales.  Ability to upsell, and meet the customers’ specific needs

  • Best business practices in customer service.  Quick approach to managing reservations, processing payments and cancellations, and problem solving

  • Daily Reconciliation systems in place, including error correcting

  • Best business practices in point of sales.  Includes customer facing enquiries and sales, and stock management and handling


Expected Outcomes 

  • Top 20 suppliers will be connected and live, including channel manager mapping

  • Quality Assurance checks of all supplier listings, including channel mapping and partner connections

  • Provision of supplier support; less need to contact Bookeasy Support

  • Increase of bookings, avoidance of non-inventory bookings, accuracy of reservation management

  • Competency of Point of Sale processes and reporting

  • Able to access help - online, help documentation, support


Assumptions and Dependencies

Prior to onsite visit, the following must be in place:

  • Needs Analysis

  • Supplier Data Quality Checks for top supplier - incl Channel Management

  • Finance Processes

  • Gateway set up

  • Administration settings

  • Clients must commit to five days onsite

  • $5,000 (ex GST), normally $5,500 (ex GST)

  • Accommodation, Venue Hire, Flights, Transfers, Car Hire are booked by Bookeasy and on-charged to client with a 10% administration fee

  • Training Schedule is the same as per Onboarding Clients

  • Competency based assessment at conclusion. 


Program Outline


Day 1 - Bookeasy Overview. Supplier Presentations.  Suppliers - Accommodation (Channel Managed)

Day 2 - Suppliers - Accommodation (Self Managed).  Tours (Self Managed)

Day 3 - Day to Day Operations I.  Day to Day Operations II

Day 4 - Financial Services.  Point of Sale or Administration

Day 5 - Shadowing in Organisation/Centre   


Follow Up

  • Client to sign off on training at conclusion

  • Suppliers - Top 20 must pass data quality checks

  • Staff - All video tutorials have been utilized

  • Handover - No outstanding issues.  

  • Post Handover - Triaged via support


If the onsite model is not for you then Bookeasy has a few different online training options. Click here to view our alternative training options.