Bookeasy has a deep commitment to ensuring both clients and tourism suppliers are up-skilled and confident with using Bookeasy.
Our training options are focused on proactively helping clients ensure best business practices and increase sales.
We have an intensive onsite model which is equivalent to the training provided to new centres and allows the trainer and staff to concentrate on supplier connectivity, sales processes and efficient finance procedures.
Features and Benefits
Feature | Benefits |
Dedicated Bookeasy trainer on site | Quality Assurance of training delivered. Consistent Training. Trainer is able to adapt to environment. Constant feedback from trainer |
Dedicated time block of training | Able to train all staff. All staff are trained in the same environment. |
Comprehensive content | All staff at the same level of knowledge at conclusion of training. Overall inclusiveness of content. |
Supplier Connectivity | Live listings for top suppliers Data Quality Check of supplier content |
Shadowing in Organisation/Centre | Trainer able to observe practices. Trainer can observe customer expectations. |
Target Audience
- Organisations with a recent change of management and/or business structure.
- Organisations who have identified a need to return to basics and adopt best business practices
- Organisations with a high staff and booking turnover
- Organisations who select this option see the need for a comprehensive review and delivery of training across all areas of Bookeasy
Objectives
Connect top 20 suppliers, including channel mapping as appropriate
Supplier Support practices in place, including setting up of suppliers new to Bookeasy, and linking existing suppliers
Quality Assurance of supplier listings. Suppliers must meet an acceptable, consistent level of content
Best business practices in sales. Ability to upsell, and meet the customers’ specific needs
Best business practices in customer service. Quick approach to managing reservations, processing payments and cancellations, and problem solving
Daily Reconciliation systems in place, including error correcting
Best business practices in point of sales. Includes customer facing enquiries and sales, and stock management and handling
Expected Outcomes
Top 20 suppliers will be connected and live, including channel manager mapping
Quality Assurance checks of all supplier listings, including channel mapping and partner connections
Provision of supplier support; less need to contact Bookeasy Support
Increase of bookings, avoidance of non-inventory bookings, accuracy of reservation management
Competency of Point of Sale processes and reporting
Able to access help - online, help documentation, support
Assumptions and Dependencies
Prior to onsite visit, the following must be in place:
Needs Analysis
Supplier Data Quality Checks for top supplier - incl Channel Management
Finance Processes
Gateway set up
Administration settings
Clients must commit to five days onsite
$5,000 (ex GST), normally $5,500 (ex GST)
Accommodation, Venue Hire, Flights, Transfers, Car Hire are booked by Bookeasy and on-charged to client with a 10% administration fee
Training Schedule is the same as per Onboarding Clients
Competency based assessment at conclusion.
Program Outline
Day 1 - Bookeasy Overview. Supplier Presentations. Suppliers - Accommodation (Channel Managed)
Day 2 - Suppliers - Accommodation (Self Managed). Tours (Self Managed)
Day 3 - Day to Day Operations I. Day to Day Operations II
Day 4 - Financial Services. Point of Sale or Administration
Day 5 - Shadowing in Organisation/Centre
Follow Up
Client to sign off on training at conclusion
Suppliers - Top 20 must pass data quality checks
Staff - All video tutorials have been utilized
Handover - No outstanding issues.
Post Handover - Triaged via support
If the onsite model is not for you then Bookeasy has a few different online training options. Click here to view our alternative training options.