In line with our recent support software upgrade, Bookeasy has launched a new streamlined forum for use by all new and existing clients.
What's the Forum for?
Powered by Freshdesk, this new industry forum is designed to "break down State walls" so Tourism Destinations can ask questions, share insights and liaise with like-minded industry peers.
It is our hope that the information contained throughout the forums will provide Tourism Destinations an identity in allowing them to share best practice methods in managing tourism operators, post feature requests, submit ideas and feedback or just share your experiences/issues with other Destinations.
The forum has also been broken down into 4 main categories:
Can I Get Bookeasy Support via the Forums?
The forums are designed to help provide a means to put questions to industry peers regarding scenarios Tourism Destinations may encounter or would like insights for, whether those questions be related to the Bookeasy software solution or not.
Although Bookeasy will mediate the forums, all standard support queries directly relating to the Bookeasy console should be submitted by submitting a support ticket.
How Can I Access the Forum?
The forum can be accessed at https://help.bookeasy.com/. Please note that you will be required to login in order to view the Forum menu item and topics.
How Do I Login?
To login, select the Login button at https://help.bookeasy.com/ where you can login using your email address and password. If you don't know your password, select the "forgot your password" link and follow the prompts.
If you follow the "forgot your password" steps and receive the "No user was found with that email address" message, it means you've not as yet been registered on our support portal. As a result you can register by selecting the "Sign up" button.
How Can I Post to the Forum?
Once logged into https://help.bookeasy.com click the "Start a new topic" link. This link can be found on both the homepage and Forums page.
When posting a new topic you will need to enter:
Once you have saved your topic post, it will appear in the forum after a standard moderation process conducted by Bookeasy.