TIME: 8:00 AEST
ESTIMATED DURATION: 3hrs
PARTIES IMPACTED: Sporadic users making online bookings
INCIDENT SEVERITY: High
Bookeasy's internal monitoring systems alerted the team to a stability issue with the webAPI. The impact of this meant that some online users would have been unable to complete bookings or experience slow load times during the booking process.
Upon immediate investigation the root cause was identified and on-call senior developers worked quickly to restore the webAPI to full capacity.
We apologise for any inconvenience this caused. Should you require any further information, please do not hesitate to contact our friendly Bookeasy support team who will happily provide assistance.