Software Release 25/03/2021

Bookeasy deployed the below changes into the live production system overnight.  Should you require further information in regards to any of the below features, please reach out to our friendly Bookeasy Support team who will be more than happy to help.

Improvements & Bug Fixes:

Room Images For Accommodation Product [#16059]

We're starting to improve the way images are managed and uploaded.

Accommodation Operators now have the ability to upload an unlimited number of product images via a brand new interface.


  • Drag and drop, and/or select one or multiple images to upload at the same time
  • Easily reorder images
  • Delete images one at a time, or delete multiple images at once
  • Apply optional metadata, such as an image title and description
  • Maximum file size is 5MB, but will be resized and optimised when uploaded

Our image top tips:

  • We recommended images to be at least 800px wide or 500px high (Don't worry though, we'll let you know if your images are below this)
  • Always use as many high-quality images as possible to help inspire travellers

We'll be continuing to add new functionality to how images are managed, uploaded and portrayed to visitors, so watch this space for further updates.

Reconciling Gateway Payments [#13726, #16063]

Automatic credit card gateway payments made will now send the Payment Number (i.e. Payment ID or Payment #) to the Gateway provider as the gateway reference number.

Prior to this, the Itinerary Number was used. This sometimes resulted in duplicate reference numbers when viewed via the payment gateway, for each payment recorded on an itinerary.


  • The reference number provided in your Payment Gateway Provider will match the Payment Number in Bookeasy
  • Enter a Payment Number into the keyword search field within the Reservations Search
  • Searching reservations by Payment Number will return any booking that has payment allocated to that specific number

ABE Operator Page URLs Exposed to Report Builder [#16079]

On Report Builder, 'AbeOperatorPageUrl' and 'DateLinkedToVc' fields were added under the 'Operators' table. As a result, when a report is run with the above fields, 'AbeOperatorPageUrl' enables the user to view an ABE operator's direct path (which is affixed to an affiliate's URL link), whereas 'DateLinkedToVc' display the date and time it was linked to its Center.

Package Terms and Conditions [#15990]

Resolved the issue relating to packages' Terms and Conditions not applying properly as per setup. When 'Exclude Operator Terms And Conditions' setting is ticked, it will now only show package's Terms And Conditions. On the other hand, if it is unticked, it will show both package and operator's Terms and Conditions.

"Item Not Added" error when booking Partner Connected Products [#16092]

Resolved a bug within Bookeasy's partner connection service that could result in a mismatch between a Rezdy supplier's tour extras, and what was parsed into the cart. Improvements have also been made to the Fareharbor partner connection, in order for Bookeasy to better handle FareHarbor tours that contain occurrences with differing end times, but the same start time.

Unexpected Error When Clicking Export to CSV on the Ticket/Tour Manifest Page [#16045]

Fixed the unexpected page error occurring after clicking on the 'Export to CSV' button on both Ticket and Tour Manifest pages. Users can now export manifest records without errors, with the consideration of the quantity of data being exported.