This series concentrates on the reservations process, starting with the enquiry stage and including cancellations. New staff should refer to this series at the commencement of their employment, plus it is an ideal refresher for all staff.


Modules

How to Make a Booking

Notes, Flags and Emails

Making Complex Bookings

Editing Bookings

Referral, Reserved Bookings and Quotes

Cancelling Bookings

Bookeasy Distribution Network

Client Console

How to Make a Booking

  • Product searches
  • Search filters
  • Different result display screens
  • Shopping cart
  • Editing the shopping cart
  • Confirming bookings
  • Closing bookings (taking payment)
  • Layout of itinerary and customer copy


Help Guide 



Video Tutorial



Notes, Flags and Emails

  • Client, bookings and internal notes
  • Flagging bookings
  • Automated emails
  • Email history


Help Guide 



Video Tutorial



Making Complex Bookings

  • Adding bookings to itineraries 
  • Non inventory Bookings


Help Guide 



Video Tutorial



Editing Bookings

  • Editing existing bookings
  • Changing operatoes
  • Partner connection bookings


Help Guide 



Video Tutorial



Referral, Reserved Bookings and Quotes

  • Referral bookings
  • Reserved bookings
  • Quotes


Help Guide 



Video Tutorial



Cancelling Bookings

  • Without penalty
  • With Penalty 


Help Guide 



Video Tutorial



Bookeasy Distribution Network

  • What is the Bookeasy Distribution Network (BDN)?
  • How does an operator participate in the BDN?
  • Search filters and booking processes
  • Protocols 


Help Guide 



Video Tutorial



Client console

  • Making payments
  • Viewing itineraries 
  • Requesting changes
  • New bookings


Help Guide