This series concentrates on the reservations process, starting with the enquiry stage and including cancellations. New staff should refer to this series at the commencement of their employment, plus it is an ideal refresher for all staff.
Modules
Referral, Reserved Bookings and Quotes
How to Make a Booking
- Product searches
- Search filters
- Different result display screens
- Shopping cart
- Editing the shopping cart
- Confirming bookings
- Closing bookings (taking payment)
- Layout of itinerary and customer copy
Help Guide
Video Tutorial
Notes, Flags and Emails
- Client, bookings and internal notes
- Flagging bookings
- Automated emails
- Email history
Help Guide
Video Tutorial
Making Complex Bookings
- Adding bookings to itineraries
- Non inventory Bookings
Help Guide
Video Tutorial
Editing Bookings
- Editing existing bookings
- Changing operatoes
- Partner connection bookings
Help Guide
Video Tutorial
Referral, Reserved Bookings and Quotes
- Referral bookings
- Reserved bookings
- Quotes
Help Guide
Video Tutorial
Cancelling Bookings
- Without penalty
- With Penalty
Help Guide
Video Tutorial
Bookeasy Distribution Network
- What is the Bookeasy Distribution Network (BDN)?
- How does an operator participate in the BDN?
- Search filters and booking processes
- Protocols
Help Guide
Video Tutorial
Client console
- Making payments
- Viewing itineraries
- Requesting changes
- New bookings
Help Guide