Territory Tourism Voucher Campaign


The Northern Territory Government has announced another two rounds of the Territory Tourism vouchers delivering up to 81,000 vouchers in total. Round 1, launched on 1 July 2020, Round 2, will launch on 1 November 2020 and Round 3, will launch on 1 February 2021.


The Voucher provides an incentive to support our struggling tourism industry and to experience the great Territory lifestyle by encouraging Territorians to purchase bookable tourism products. Bookings can be made online, over the phone or in person through a local visitor information centre in Darwin, Katherine, Tennant Creek and Alice Springs. 


The Territory Tourism Voucher is supported by a marketing campaign ‘Never have I ever…’, which asks Territorians to think about tourism experiences they hear and see tourists doing day in and day out but have never got around to experiencing themselves. This stimulus for locals to experience the Territory’s tourism products is an incentive to spend money with operators to allow to sustain your business until borders re-open and interstate tourists can visit.



Quick links



Operators


How can I add or remove an Operator to the Promotion?


  1. Login to your staff console
  2. Search for 'Promotions' in the left-side menu
  3. Search for the Promo Name - ie Territory Tourism Voucher
  4. Navigate to the Operator section to add or remove Operators to the Promotion.





The Operator uses a tour booking system, how can they be linked?


If they use Rezdy or FareHarbor they need to ensure to share their products with the Visitor Centres and once this is done, please contact the Bookeasy Support team to proceed with the connection inside Bookeasy and your console.


Please note: If the Operator just requires a refresh, this can be easily done via your console. Click here for the steps.


For more information please follow this link - Partner Connections.



The Operator uses a channel manager, how can they be linked?

Please click here to check if their channel manager is compatible with Bookeasy. If the channel manager is compatible then follow this link for a step-by-step on how the Operator can proceed with the mapping - Accommodation using a Channel Manager




Vouchers


How to maximise the voucher use for customers:


Each voucher will be capped at $200 per $400 spent. Example scenarios:


  • If the customer purchase is under $400, you’ll save 50% off the total booking cost by redeeming one voucher.
  • If the customer purchase is $400 or over, you’ll save the maximum $200 off the total booking cost by redeeming one voucher.
  • If the customer purchase is over $400, you can increase the maximum discount by redeeming more vouchers. With 3 vouchers you can save up to $600, as long as this doesn’t exceed 50% of the total booking cost.



The voucher is not working.


There are a few possible reasons for this:


1. The voucher has expired, is void or invalid


Ask the customer to check the Voucher number provided. Has it been entered correctly? Is it still valid and ensure it has been entered correctly. If yes, refer to the Territory Tourism Voucher FAQs here.



2. The voucher is valid but it's not working for a specific Operator


If a specific Operator is not linked to the Promotion the voucher will not work. Go ahead and link the Operator with the steps provided above.



Booking Administration


Booking Scenario Examples


Making a Standard Booking

  1. Add a product to the cart
  2. Enter the promo code (voucher number) provided by the customer into the promo code field 
  3. Click apply
  4. The promotional discount will apply to the booking and clearly show
  5. Click proceed to checkout, continue entering customer details
  6. Once the booking has been made a discount voucher will be applied
  7. Finalise the remaining payment owing as per normal


Making a Multi Product Booking

  1. Click add to cart for each product you wish to book
  2. Once all items are in the cart, enter the promo code
  3. Click apply
  4. The promotional discount will automatically apply across all of the applicable products
  5. Once the booking has been made a discount voucher will be applied
  6. Finalise the remaining payment owing as per normal


Amending a Booking - Customer Initiated


If a customer requests a booking amendment the following process is recommended:

  1. Reservation Search > Input itinerary number > View itinerary
  2. View the operators cancellation policy to confirm if an amendment is possible
    1. If the customer requests a date change
      1. Check availability for the Operator and product booked
      2. If the date change is able to proceed > Edit the booking
      3. Change the date > Click save
    2. If the operator cannot accommodate the date change
      1. The booking centre should search for a suitable alternative and proceed as per normal with a booking edit. 

Note: On the calendar, dates marked in green are available, greyed out is unavailable. 


Amending a Booking - Operator Initiated


If the operator advised they cannot accept the booking the following process is recommended:

  1. Reservation Search > Input itinerary number > View itinerary
  2. Confirm if the operator can accept the booking for alternative dates.  
    1. If yes, contact the customer to seek agreement to amend the booking. Proceed as normal.  
  3. If the operator cannot accommodate the booking at all. 
    1. Search for eligible tours as an alternative.
    2. Contact the customer to advise and present the alternative options. 
    3. If the customer accepts the alternative, proceed with a booking edit as per normal.




If I cancel a booking and re-book with another operator, does anything need to be done with the voucher?


No, the same voucher can still apply in the itinerary. VIC staff need to cancel the original booking, then proceed with a new booking and add to the same itinerary so the voucher can still apply.



Can I use the 'add other booking' feature to process a booking with the voucher?


Yes, this feature is now available. Please note: this should only be used in very specific cases. 


1. If a specific product or availability is not showing correctly or,
2. If you encounter an issue with a partner connected Operator.



Can I create a package for this campaign?


Yes, you can create packages. Click here to access the help guide. A few tips:

  • Create a package with a minimum $400 value to maximise the voucher usage
  • Ensure the operators are linked to the Promotion
  • You can choose specific product (s) for each operator



Finance


Are there any changes to the Operator Return process?


There is no change to the Operator Return process. We recommend considering running these more frequently if you are processing large volumes of bookings.


Updating Operator Commission % 


A review of the correct commission % is suggested when reviewing bookings included in an Operator Return. If any require an update simply click 'Edit' and set the correct commission % then Save.



Are there any changes to the daily Reconciliation process?


Discount Voucher needs to be reconciled in the same way as other payment methods. If this is not done then the payment record will be excluded from the Operator Returns process.



Reporting


There is a set of reports available under the 'Reporting' section in your Bookeasy console. For specific reporting requirements, please contact the Bookeasy Support team. 



Website bookings


Website updates


Any updates to content inside Bookeasy can take up to 24hrs to reflect on websites.


Locations


Operators can have up to 4 locations set and this needs to be activated by the Operator mothership. If your VIC is not the Operator mothership, you will need to liaise with the mothership directly to ask for a location change.



Operator categories


Ensure Operator categories are set correctly inside Bookeasy so they appear in the correct areas/categories on your website.



Bookeasy Support 


If you have any questions please reach out to the Bookeasy Support team:


Email: support@bookeasy.com

Phone:  07 5668 2542