Tourism WA A million reasons to Wander out Yonder Campaign




What is it?


West Australians have been taking heed of the Wander out Yonder Tourism Campaign, exploring their home state, going further and staying longer.


The next phase of the campaign will feature a marketing activation focused on bookable tours and experiences. The program will encourage West Australians to engage with local tourism operators and support the survival and sustainability of guided tours and tourism experiences across Western Australia.


Visitors will be able to book via wander.westernaustralia.com as well as via a number of participating Visitor Centres.


For the full FAQs related to the campaign and vouchers please click here.


Eligible Tour Operators


For the full Operator FAQs including Eligibility Criteria please click here


How can I add an eligible Operator to the Campaign?


If they have a Bookeasy listing:


  • Contact the Bookeasy Support team (contact details at the end of this page) and provide the listing name and Bookeasy ID and the team will add the Operator to the Campaign.


If they don't have a Bookeasy listing:


  • Please create a Bookeasy console for the Operator.
  • Ensure the console is updated with all the relevant information and products.
  • Once the listing is completed, contact the Bookeasy Support team to link the listing to the Campaign.


If you are unsure if the Operator has a Bookeasy listing, please contact the Bookeasy Support team.



How do I remove an Operator from the campaign?


Please ensure first that this Operator is not active in your own VIC console. Then contact the Bookeasy Support team to remove from the campaign as well.



How do I remove a specific tour/activity product that is not eligible for the campaign?


  • Login to the Operator console.
  • Navigate to Tours/Tickets > Click on the tour name you do not want to show > Advance options > Tick the box next to 'Book Internally Only'.



The Operator uses a tour booking system, how can they be linked?


If they use Rezdy or FareHarbor they need to ensure the connection is active with the Booking Centre mothership. Then notify the Bookeasy Support team to proceed with the steps to connect the Operator to the campaign. 


Please note: The Operator does not need to establish a direct connection with Tourism WA via their booking system. 


For more information please follow this link - Partner Connections.



How to check if the operator commission is set correctly?


The default booking centre commission percentage is automatically applied. To easily review, you can check via Operator search > Commission, or via the booking itinerary itself. You can also ensure the commission is applied correctly when running the Operator Returns.



Vouchers


How are the vouchers applied to bookings?


Visitors on the website or VIC staff will need to input the voucher number into the Promo Code field to redeem the promotion.


How to maximise the voucher use for customers:


A minimum $200 spend is needed to apply the total $100 discount. This can be done by choosing a high-value product, selecting multiple low value products from more than 1 operator or increasing the pax to ensure the minimum spend is applied.



The voucher is not working!


There are a few possible reasons for this:


1. The voucher is void or invalid


Ask the customer to check the Voucher number provided and ensure it has been entered correctly. If yes, refer to the Tourism WA FAQs here.


2. The minimum spend was not applied


If a customer chooses to book an experience that is less than $200 total value the voucher will not work.


3. The voucher is valid but it's not working for a specific Operator booking


If a specific Operator is not linked to the campaign the voucher will not work. To check if the Operator is linked, go to wander.westernaustralia.com and ensure the Operator appears there. If not, please contact the Bookeasy Support team to add to the campaign ASAP.



Booking Administration


Booking Scenario Examples


Making a Standard Booking

  1. Add an item that is equal to or exeeds a minimum $200 value
  2. Enter the promo code (voucher number) provided by the customer into the promo code field 
  3. Click apply
  4. The promotional discount will apply to the booking and clearly show
  5. Click proceed to checkout, continue entering customer details
  6. Once the booking has been made a discount voucher will be applied
  7. Finalise the remaining payment owing as per normal


Making a Multi Product Booking

  1. Add multiple bookings using eligible Tour product(s) to the cart to exeed the minimum $200 value requirement
  2. Click add to cart for each product you wish to book
  3. Once all items are in the cart, enter the promo code
  4. Click apply
  5. The promotional discount will automatically apply across all of the applicable products
  6. Once the booking has been made a discount voucher will be applied
  7. Finalise the remaining payment owing as per normal


Amending a Booking - Customer Initiated


If a customer requests a booking amendment the following process is recommended:

  1. Reservation Search > Input intinerary number > View itinerary
  2. View the operators cancellation policy to confirm if an amendment is possible
    1. If the customer requests a date change (must be before 31 December 2020) 
      1. Check availability for the Operator and product booked
      2. If the date change is able to proceed > Edit the booking
      3. Change the date > Click save
    2. If the operator cannot accommodate the date change
      1. The booking centre should search eligible tours for a suitable alternative and proceed as per normal with a booking edit. 

Note: On the calender, dates marked in green are available, greyed out is unavailable. 


Amending a Booking - Operator Initiated


If the operator advised they cannot accept the booking the following process is recommended:

  1. Reservation Search > Input intinerary number > View itinerary
  2. Confirm if the operator can accept the booking for alternative dates. 
    1. If yes, contact the customer to seek agreement to amend the booking. Proceed as normal. 
  3. If the operator cannot accomodate the booking at all. 
    1. Search for eligible tours as an alternative.
    2. Contact the customer to advise and present the alternative options. 
    3. If the customer accepts the alternative, proceed with a booking edit as per normal.


Note: if the operator has limited to no availability you may wish to submit a request to remove them from the campaign to avoid customer disappointment. 



If I cancel a booking and re-book with another operator, does anything need to be done with the voucher?


No, the same voucher can still apply in the itinerary. VIC staff need to cancel the original booking, then proceed with a new booking and add to the same itinerary so the voucher can still apply.



Are there any changes to the Operator Return process?


There is no change to the Operator Return process. We recommend considering running these more frequently if you are processing large volumes of bookings.



Can I use the 'add other booking' feature to process a booking with the voucher?


Yes, this feature will be available (pending release). Please note: this should only be used in very specific cases. 
1. If a specific product or availability is not showing correctly or,
2. If you encounter an issue with a partner connected Operator.



Reporting


A Custom Wander Voucher Promotion Booking Report is being created for the campaign. This will be available within your Bookeasy console. Bookeasy will also be working directly with to Tourism WA regarding any additional report requirements they may need, 



Tips to enable VIC website bookings


1. Enable promo code field on the Cart and Booking gadget.

2. Consider creating a campaign page to showcase Eligible Tour Operators. 



Bookeasy Support 


If you have any questions please reach out to the Bookeasy Support team:


Email: support@bookeasy.com

Phone:  07 5668 2542