Content & Connection
What the Operator/Property Manager needs to do within YesBookit to get connected?
Property Managers need to contact the YesBookit Support team to connect their listings to Bookeasy 'distributor'. Once that is done Bookeasy Support team is able to import & map listings for each Booking Centre.
Alternatively, Bookeasy can contact YesBookit Support on the Property Manager's behalf with the request to connect.
What data is imported when the initial YesBookit mapping occurs?
- Majority of the Business Details except a few fields (more details in the YesBookit - complete guide)
- Room Details
- Daily Rates including minimum nights
- Room Availability
- Standard Images only
Does Bookeasy update descriptions and images if the operator updates these fields in YesBookit?
No, descriptions and images are not automatically updated after the first mapping has been done. If the operator changes these fields in YesBookit, this needs to be done in Bookeasy directly also.
Can a YesBookit Operator offer ‘on request’ rooms?
No, Operators connected via YesBookit can only have gold medal (instant confirmation) rooms.
Can we map a YesBookit Operator to an existing console? Is there anything we need to do?
Yes, we can map a YesBookit Operator/listing to an existing console.
A few things to keep in mind when mapping to a current console:
- Existing rooms within that Bookeasy Console will need to be either deleted or made inactive online. If you delete the room, all previous bookings and data will also be deleted. If unsure, we recommend making the room inactive for online bookings and changing the name of the room to 'INACTIVE - DO NOT BOOK' and block out all future availability.
- Previous Channel managers mapping to this console need to be disabled via the Channel Manager.
The Operator have a number of consoles in Bookeasy and individual listings in YesBookit, how can we map these?
The mapping needs to be one YesBookit property listing = one Bookeasy console.
Why is the Operator's cancellation policy blank when imported?
YesBookit Property Managers have the option to select from five (5) standard cancellation policies, ranging from 'No Refund' through to 'Relaxed'. If a Property Manager has one of these standard policies set as their cancellation policy, Bookeasy is able to import it into the console during the initial connection.
If the Property Manager has a custom cancellation policy, due to the limitations of YesBookit's supplied interface we are unable to import it, and the cancellation policy will be blank. In which case, the PM will need to log into their Bookeasy Member Console and add it in manually.
Are Security Deposits included in the price provided by YesBookit?
No. However, when a YesBookit operator is imported as a brand new operator, the following generic text is imported into the operator’s business description, room description and cancellation policy:
"A refundable security deposit may be payable to the accommodation provider. If applicable, the accommodation provider will contact you to advise, inclusive of the deposit amount and its payment terms. Upon making your booking, you authorise the accommodation provider to contact you so they can arrange payment of any applicable security deposit."
Can we have any issues if we change the Bookeasy Password for a YesBookit Operator?
No, the password is not linked to this connection, unlike other accommodation channel managers.
Rates, Availability & Bookings
How does availability work for YesBookit connected Operators?
Due to certain restrictions and limitations regarding YesBookit's supplied interface, when viewing Region search results it should be noted that a room's rates and availability is cached and updated approximately every 6 hours.
Once you view the operator's product page (or item details gadget page), Bookeasy conducts a live quote in order to get the most up to date rates and availability information.
The Property Manager can't connect with us due to our commission.
Good news - YesBookit Property Managers are able to apply a 'rate markup' for rates sent to Bookeasy.
This can only be applied by the YesBookit Support team and the request can be made by the Property Manager or by Bookeasy Support. Only one rate markup can be applied per Property Manager, and it will be applied to all their properties connected to Bookeasy and to all linked Booking Centres.
Why don't booking restrictions appear on the gadgets for YesBookit properties?
Due to certain restrictions and limitations regarding YesBookit's supplied interface, when viewing rates and availability for YesBookit connected properties it should be noted that we will either show that a property is available - or not.
We are unable to display booking restrictions such as "Min 3 Nights" in the gadgets. Or if a guest searches 5 nights and it is not available for 1 of those 5 nights, the gadgets will display "sold" for ALL nights, unlike other accommodation operator's where is will show the breakdown of rates and availability in the grid for the 5 nights.
Can YesBookit-connected Operators accept bookings from booking centres on the direct connect model?
Yes! Commercial arrangements should be discussed prior to connecting the operator.
Bookings made on the direct connect model will drop into the Property Manager's YesBookit account as Pending, which will still reduce their availability in YesBookit. The Property Manager will then change the booking to Confirmed in YesBookit once payment has been made directly by the guest.
Bookings made on the standard model of payment collected by the booking centre, the booking will drop into the Property Manager's YesBookit account as Confirmed.
Amendments & Cancellations
Can I amend or cancel a YesBookit booking?
Due to certain restrictions and limitations regarding YesBookit's supplied interface, booking centres are not able to amend bookings made for YesBookit connected properties.
In addition, YesBookit does not support cancellations. So if a booking is cancelled in Bookeasy, it will not update the operator’s availability in YesBookit. As a result, when a cancellation occurs in Bookeasy, Bookeasy will issue the operator a custom email that clearly states that “YesBookit is unable to process this booking cancellation and has not updated your availability.”