Browser support can be tricky. It's terribly time consuming and can be extremely frustrating for all parties involved. We have spent a lot of time trying to ensure that the system works perfectly across various versions of browsers. We have found that all 95% of all display or functionality issues have been related to Internet Explorer.


We get multiple display or browser issues reported. We have made the decision to now only support the latest versions of all browsers available for your operating system.


Development for Microsoft Internet Explorer® discontinued at version 11 and has been usurped by Microsoft Edge™.  A majority have reports of issues come from IE7, IE8 IE9, as you can see the IE7 is now 5 generations behind the current browser version.


WHY DOES BOOKEASY ONLY SUPPORT CERTAIN BROWSERS?


Bookeasy spends copious amounts of time attempting to fix issues in legacy browsers. This time can be better spent on other tasks and furthering development with Bookeasy.  By supporting the most up to date browser technology, Bookeasy can limit the amount of issues reported and experienced in the Bookeasy system, and therefore devote our valuable resources to furthering our product.


WHAT BROWSERS ARE SUPPORTED?


Bookeasy supports the current major releases of Firefox®, Safari®, and Microsoft® browsers. This currently includes Microsoft Edge™ and Internet Explorer® 11. Each time a new browser version is released, we begin supporting that version and stop supporting the previous versions.


Tip: If your organisation depends on an older version of Internet Explorer, consider a dual browser strategy.


HOW DO I FIND OUT WHAT BROWSER I AM USING?

  • In internet Explorer, you would go to help (Alt+H) > click about Internet Explorer
  • In Chrome you will need to go to settings (Alt+F) > About Google Chrome
  • In Fire Fox you would go to help (Alt+H) > click about Firefox

You can also easily discover the browser you are using by visiting http://www.whatsmybrowser.org/


WHAT IS THE BEST BROWSER TO USE?


There is no "best browser" however we use and recommend the following:


Below is a graph displaying desktop Browser statistics based in Australia from October 2015 to October 2016. This gives a great insight into the usage levels.