How to cancel a booking, where cancellation fees are enforced by the Booking Centre and/or Operator(s)


More Information

 

For a detailed step-by-step process, please refer to the webinar 'Cancelling Bookings'.


PROCESS  SUMMARY


Scenario - Thomas Hardey wishes to cancel a booking which has been paid in full.


Step 1:  Clarify/Confirm the Cancellation Policies with the client


It is advisable to contact the operator is circumstances warrant it.  The operator MAY choose to waiver the cancellation fees.  If this occurs, ensure booking notes are entered for accountability purposes



Step 2:  Process the Booking Centre Cancellation Fee

 

The Booking Centre Cancellation Fee is retained by the centre to cover the costs of cancellations



Step 3:  Process the Operator Cancellation Fee(s)

 

The Operator(s) will receive cancellation fees as part of the normal operator returns functionality



Step 4:  Cancel the Booking(s)

 

When the bookings are cancelled, both the operator and client will receive email notifications



Step 5:  Physically refund the client

 

Login to your payment gateway to physically transfer monies to the client



Step 6:  Apply the refund(s) to the itinerary

 

Once the refund has been processed by your accounts department, the refund needs to be placed in the itinerary



 

Operator Returns will automatically take into account Operator Cancellation Fees.

Refer to Finance Webinars for more information.


For a detailed step-by-step process, please refer to the webinar 'Cancelling Bookings'.