This article provides a basic 5 step overview on how to run an Operator Return.


PROCESS SUMMARY


Step 1: Reconcile Payments


Prior to running an operator return, ensure all payments have been reconciled. Click HERE to view our help guide on reconciling payments. 


Step 2: Check Exception Report for any Bookings that Contain Errors


Select the 'Exception Report' menu, accessed via the left-hand menu under 'Financials'.


NOTE: All errors should be fixed prior to running an operator return. 


Step 3: Run Your Return


3.1 Select 'Run A New Return' from the left-hand menu under 'Run Operator Returns':


3.2 Enter return date and reconciliation option and "Record Return"


NOTE: Bookeasy recommends using Option 3 – This will return all bookings where the booking has been fully paid, the client has checked out and the literary is closed.


NOTE: If you have operators with monies owing, Bookeasy will display them with an option to "Reverse the Return". See example below: 




3.4 Bookeasy recommends that you select 'Cancel' as if an operator has money owing to you; the account should be finalised. 


NOTE: To turn the "Reverse Returns" Functionality off, navigate to Finance Administration from the Left-hand menu and untick "Include Returns Reversal Functionality"


3.5 Once the return has been finalised, Bookeasy will automatically take you to the Operator Reports Screen. From here you have the ability to view, e-mail and download bank files for all returns:


NOTE: Operator return reports can also be accessed via the left-hand side menu under "Manage Operator Returns" 


Step 4: Run Commission Return for Referral Bookings


Repeat Step 3, however, this time select Option 5; This option is used to earn commissions from referral bookings.


Once the return has been finalised, Bookeasy will automatically take you to the Operator Reports screen. 


From here you have the ability to view, email and download bank files for all returns:


NOTE: There are 5 Operator Return versions available, each version has a different layout. Bookeasy recommends using Operator Returns Ver 5.