Bookeasy has a deep commitment to ensuring both clients and tourism suppliers are up-skilled and confident with using Bookeasy.
Our training options are focused on proactively helping clients ensure best business practices and increase sales. We have an intense onsite model, which allows the trainer and staff to concentrate on supplier connectivity, sales processes and efficient finance procedures.
If the onsite model is not for you then Bookeasy has a few different online training options.
1. Onsite
2. Online with trainer
3. Online - self help
4. Online - New staff induction / Existing staff full refresher
1. Onsite
Features and Benefits
Features | Benefits |
Dedicated Bookeasy trainer on site | Quality Assurance of training delivered. Consistent Training. Trainer is able to adapt to environment. Constant feedback from trainer |
Dedicated time block of training | Able to train all staff. All staff are trained in the same environment. |
Comprehensive content | All staff at the same level of knowledge at conclusion of training. Overall inclusiveness of content. |
Supplier Connectivity | Live listings for top suppliers Data Quality Check of supplier content |
Shadowing in Organisation/Centre | Trainer able to observe practices. Trainer can observe customer expectations. |
Target Audience
- Organisations with a recent change of management and/or business structure.
- Organisations who have identified a need to return to basics and adopt best business practices
- Organisations with a high staff and booking turnover
- Organisations who select this option see the need for a comprehensive review and delivery of training across all areas of Bookeasy
Objectives
Connect top 20 suppliers, including channel mapping as appropriate
Supplier Support practices in place, including setting up of suppliers new to Bookeasy, and linking existing suppliers
Quality Assurance of supplier listings. Suppliers must meet an acceptable, consistent level of content
Best business practices in sales. Ability to upsell, and meet the customers’ specific needs
Best business practices in customer service. Quick approach to managing reservations, processing payments and cancellations, and problem solving
Daily Reconciliation systems in place, including error correcting
Best business practices in point of sales. Includes customer facing enquiries and sales, and stock management and handling
Expected Outcomes
Top 20 suppliers will be connected and live, including channel manager mapping
Quality Assurance checks of all supplier listings, including channel mapping and partner connections
Provision of supplier support; less need to contact Bookeasy Support
Increase of bookings, avoidance of non-inventory bookings, accuracy of reservation management
Competency of Point of Sale processes and reporting
Able to access help - online, help documentation, support
Assumptions and Dependencies
Prior to onsite visit, the following must be in place:
Needs Analysis
Supplier Data Quality Checks for top supplier - incl Channel Management
Finance Processes
Gateway set up
Administration settings
Clients must commit to five days onsite
$5,000 (ex GST), normally $6,000 (ex GST)
Accommodation, Venue Hire, Flights, Transfers, Car Hire are booked by Bookeasy and on-charged to client with a 10% administration fee
Training Schedule is the same as per Onboarding Clients
Competency based assessment at conclusion (Q&A?)
Program Outline
Day 1 - Bookeasy Overview. Supplier Presentations
Suppliers - Accommodation (CM).
Day 2 - Suppliers - Accommodation (SM). Tours (SM)
Day 3 - Reservations I. Reservations II
Day 4 - Finance. Point of Sale or Administration
Day 5 - Shadowing in Organisation/Centre.
(CM = Channel Managed. SM = Self Managed)
Follow Up
Client to sign off on training at conclusion
Suppliers - Top 20 must pass data quality checks
Staff - All video tutorials have been utilized
Handover - No outstanding issues.
Post Handover - Triaged via support
2. Online with trainer
Features and Benefits
Features | Benefits |
Dedicated Bookeasy trainer | Quality Assurance of training delivered. Consistent Training. Trainer is able to adapt to needs of staff. |
Dedicated training session | Interruption free training. |
Comprehensive content | All staff at the same level of knowledge at conclusion of training. Overall inclusiveness of content. |
Recording of training | Available to all staff 24/7. |
Interactive sessions | Instant feedback from trainer. |
Multiple logins | Ideal for small groups, right down to individuals. Participants may be in different locations. |
Target Audience
- Organisations with a recent change of staff or staff requiring a refresher
- Organisations who have identified a need to return to basics and adopt best business practices
- Organisations with a high staff and booking turnover
Objectives
Quality Assurance of supplier listings. Suppliers must meet an acceptable, consistent level of content
Best business practices in sales. Ability to upsell, and meet the customers’ specific needs
Best business practices in customer service. Quick approach to managing reservations, processing payments and cancellations, and problem solving
Daily Reconciliation systems in place, including error correcting
Best business practices in point of sales. Includes customer facing enquiries and sales, and stock management and handling
Expected Outcomes
Quality Assurance checks of all supplier listings, including channel mapping and partner connections
Provision of supplier support; less need to contact Bookeasy Support
Increase of bookings, avoidance of non-inventory bookings, accuracy of reservation management
Competency of Point of Sale processes and reporting
Able to access help - online, help documentation, support
Assumptions and Dependencies
Prior to onsite visit, the following must be in place:
Needs Analysis
Finance Processes
Gateway set up
Administration settings
$400 (ex GST) per online session
Customised sessions $500 (ex GST)
Competency based assessment at conclusion
Modules
- Supplier Presentations
- Supplier Consoles - Accommodation
- Supplier Consoles - Tours (Self Managed)
- Supplier Consoles - Business Listings (Non-Bookable and Car Hire)
- Day to Day Management I (Making Bookings/Quotes)
- Day to Day Management II (Managing Reservations/Emails/Notes)
- Financial Services
- Administration
- Point of Sale
- Customised Session
Follow Up
Client to sign off on training at conclusion
Suppliers - Top 20 must pass data quality checks (if applicable)
Staff - All video tutorials have been utilized
Handover - No outstanding issues.
Post Handover - Triaged via support
Competency based assessment at conclusion
3. Online - self-help
Features and Benefits
Features | Benefits |
Self paced | Staff can move at their own pace. No restriction of time or venue. |
Comprehensive content | All staff at the same level of knowledge at conclusion of training. Overall inclusiveness of content. |
No cost to client | Available to all staff 24/7 |
Short modules | Staff can schedule time according to individual needs. |
Target Audience
- Organisations with a recent change of staff or staff requiring a refresher
- Organisations who have identified a need to return to basics and adopt best business practices
- Organisations with a high staff and booking turnover
Objectives
Best business practices in sales. Ability to upsell, and meet the customers’ specific needs
Best business practices in customer service. Quick approach to managing reservations, processing payments and cancellations, and problem solving
Daily Reconciliation systems in place, including error correcting
Best business practices in point of sales. Includes customer facing enquiries and sales, and stock management and handling
Expected Outcomes
Quality Assurance checks of all supplier listings, including channel mapping and partner connections
Provision of supplier support; less need to contact Bookeasy Support
Increase of bookings, avoidance of non-inventory bookings, accuracy of reservation management
Competency of Point of Sale processes and reporting
Able to access help - online, help documentation, support
Assumptions and Dependencies
Finance Processes in place
Gateway set up
Administration settings
Competency based assessment with each module
Modules
Back to Basics
Finance
Supplier Administration
Additional Functionality
Point of Sale
Member Consoles
Follow Up
n/a
4. Online - New Staff Induction/Existing Staff Full Refresher
Features and Benefits
Features | Benefits |
Overall unit outline approach | Ideal for new staff inductions. No restriction of time or venue. |
Consistent content | All staff at the same level of knowledge at conclusion of training. Overall inclusiveness of content. |
No cost to client | Available to all staff 24/7 |
Target Audience
- Organisations with a recent change of staff or staff requiring a refresher
- Organisations who have identified a need to return to basics and adopt best business practices
- Organisations with a high staff and booking turnover
Objectives
Best business practices in job role.
Understanding of full Bookeasy capabilities within day-to-day job role
Expected Outcomes
Competency of processes and reporting within all relevant consoles
Able to access help - online, help documentation, support
Assumptions and Dependencies
Staff logins in place
Finance Processes in place
Gateway set up
Administration settings
Staff Levels
Reservations
Supplier Support
Finance
Organisation/Booking Centre Management
Marketing
Follow Up
n/a