Bookeasy has a deep commitment to ensuring both clients and tourism suppliers are up-skilled and confident with using Bookeasy. 


Our training options are focused on proactively helping clients ensure best business practices and increase sales. We have an intense onsite model, which allows the trainer and staff to concentrate on supplier connectivity, sales processes and efficient finance procedures. 


If the onsite model is not for you then Bookeasy has a few different online training options.

1. Onsite

2. Online with trainer

3. Online - self help

4. Online - New staff induction / Existing staff full refresher



1. Onsite


Features and Benefits


Features

Benefits

Dedicated Bookeasy trainer on site

Quality Assurance of training delivered.

Consistent Training.

Trainer is able to adapt to  environment.

Constant feedback from trainer

Dedicated time block of training

Able to train all staff.

All staff are trained in the same environment.

Comprehensive content

All staff at the same level of knowledge at conclusion of training.

Overall inclusiveness of content.

Supplier Connectivity

Live listings for top suppliers

Data Quality Check of supplier content

Shadowing in Organisation/Centre

Trainer able to observe practices.

Trainer can observe customer expectations.



Target Audience


  • Organisations with a recent change of management and/or business structure.
  • Organisations who have identified a need to return to basics and adopt best business practices
  • Organisations with a high staff and booking turnover
  • Organisations who select this option see the need for a comprehensive review and delivery of training across all areas of Bookeasy


Objectives 


  • Connect top 20 suppliers, including channel mapping as appropriate

  • Supplier Support practices in place, including setting up of suppliers new to Bookeasy, and linking existing suppliers

  • Quality Assurance of supplier listings.  Suppliers must meet an acceptable, consistent level of content

  • Best business practices in sales.  Ability to upsell, and meet the customers’ specific needs

  • Best business practices in customer service.  Quick approach to managing reservations, processing payments and cancellations, and problem solving

  • Daily Reconciliation systems in place, including error correcting

  • Best business practices in point of sales.  Includes customer facing enquiries and sales, and stock management and handling


Expected Outcomes 


  • Top 20 suppliers will be connected and live, including channel manager mapping

  • Quality Assurance checks of all supplier listings, including channel mapping and partner connections

  • Provision of supplier support; less need to contact Bookeasy Support

  • Increase of bookings, avoidance of non-inventory bookings, accuracy of reservation management

  • Competency of Point of Sale processes and reporting

  • Able to access help - online, help documentation, support


Assumptions and Dependencies


Prior to onsite visit, the following must be in place:

  • Needs Analysis

  • Supplier Data Quality Checks for top supplier - incl Channel Management

  • Finance Processes

  • Gateway set up

  • Administration settings

  • Clients must commit to five days onsite

  • $5,000 (ex GST), normally $6,000 (ex GST)

  • Accommodation, Venue Hire, Flights, Transfers, Car Hire are booked by Bookeasy and on-charged to client with a 10% administration fee

  • Training Schedule is the same as per Onboarding Clients

  • Competency based assessment at conclusion (Q&A?)


Program Outline


Day 1 - Bookeasy Overview.  Supplier Presentations  
Suppliers - Accommodation (CM).

Day 2 - Suppliers - Accommodation (SM).  Tours (SM)

Day 3 - Reservations I.  Reservations II

Day 4 - Finance.  Point of Sale or Administration

Day 5 - Shadowing in Organisation/Centre.  

(CM = Channel Managed.  SM = Self Managed)  


Follow Up


  • Client to sign off on training at conclusion

  • Suppliers - Top 20 must pass data quality checks

  • Staff - All video tutorials have been utilized

  • Handover - No outstanding issues.  

  • Post Handover - Triaged via support



2. Online with trainer


Features and Benefits


Features

Benefits

Dedicated Bookeasy trainer

Quality Assurance of training delivered.

Consistent Training.

Trainer is able to adapt to needs of staff.

Dedicated training session

Interruption free training.

Comprehensive content

All staff at the same level of knowledge at conclusion of training.

Overall inclusiveness of content.

Recording of training

Available to all staff 24/7.

Interactive sessions

Instant feedback from trainer.

Multiple logins

Ideal for small groups, right down to individuals.

Participants may be in different locations.


Target Audience


  • Organisations with a recent change of staff or staff requiring a refresher
  • Organisations who have identified a need to return to basics and adopt best business practices
  • Organisations with a high staff and booking turnover


Objectives 


  • Quality Assurance of supplier listings.  Suppliers must meet an acceptable, consistent level of content

  • Best business practices in sales.  Ability to upsell, and meet the customers’ specific needs

  • Best business practices in customer service.  Quick approach to managing reservations, processing payments and cancellations, and problem solving

  • Daily Reconciliation systems in place, including error correcting

  • Best business practices in point of sales.  Includes customer facing enquiries and sales, and stock management and handling


Expected Outcomes 


  • Quality Assurance checks of all supplier listings, including channel mapping and partner connections

  • Provision of supplier support; less need to contact Bookeasy Support

  • Increase of bookings, avoidance of non-inventory bookings, accuracy of reservation management

  • Competency of Point of Sale processes and reporting

  • Able to access help - online, help documentation, support


Assumptions and Dependencies


Prior to onsite visit, the following must be in place:

  • Needs Analysis

  • Finance Processes

  • Gateway set up

  • Administration settings

  • $400 (ex GST) per online session

  • Customised sessions $500 (ex GST) 

  • Competency based assessment at conclusion 


Modules


  • Supplier Presentations
  • Supplier Consoles - Accommodation
  • Supplier Consoles - Tours (Self Managed)
  • Supplier Consoles - Business Listings (Non-Bookable and Car Hire)
  • Day to Day Management I (Making Bookings/Quotes)
  • Day to Day Management II (Managing Reservations/Emails/Notes)
  • Financial Services 
  • Administration 
  • Point of Sale
  • Customised Session


Follow Up


  • Client to sign off on training at conclusion

  • Suppliers - Top 20 must pass data quality checks (if applicable)

  • Staff - All video tutorials have been utilized

  • Handover - No outstanding issues.  

  • Post Handover - Triaged via support

  • Competency based assessment at conclusion



3. Online - self-help


Features and Benefits


Features

Benefits

Self paced

Staff can move at their own pace.

No restriction of time or venue.

Comprehensive content

All staff at the same level of knowledge at conclusion of training.

Overall inclusiveness of content.

No cost to client

Available to all staff 24/7

Short modules

Staff can schedule time according to individual needs.


Target Audience


  • Organisations with a recent change of staff or staff requiring a refresher
  • Organisations who have identified a need to return to basics and adopt best business practices
  • Organisations with a high staff and booking turnover


Objectives 


  • Best business practices in sales.  Ability to upsell, and meet the customers’ specific needs

  • Best business practices in customer service.  Quick approach to managing reservations, processing payments and cancellations, and problem solving

  • Daily Reconciliation systems in place, including error correcting

  • Best business practices in point of sales.  Includes customer facing enquiries and sales, and stock management and handling


Expected Outcomes 


  • Quality Assurance checks of all supplier listings, including channel mapping and partner connections

  • Provision of supplier support; less need to contact Bookeasy Support

  • Increase of bookings, avoidance of non-inventory bookings, accuracy of reservation management

  • Competency of Point of Sale processes and reporting

  • Able to access help - online, help documentation, support


Assumptions and Dependencies


  • Finance Processes in place

  • Gateway set up

  • Administration settings

  • Competency based assessment with each module


Modules


  • Back to Basics

  • Finance

  • Supplier Administration

  • Additional Functionality

  • Point of Sale

  • Member Consoles


Follow Up


n/a



4. Online - New Staff Induction/Existing Staff Full Refresher


Features and Benefits


Features

Benefits

Overall unit outline approach

Ideal for new staff inductions.

No restriction of time or venue.

Consistent content

All staff at the same level of knowledge at conclusion of training.

Overall inclusiveness of content.

No cost to client

Available to all staff 24/7



Target Audience


  • Organisations with a recent change of staff or staff requiring a refresher
  • Organisations who have identified a need to return to basics and adopt best business practices
  • Organisations with a high staff and booking turnover


Objectives 


  • Best business practices in job role.

  • Understanding of full Bookeasy capabilities within day-to-day job role


Expected Outcomes 


  • Competency of processes and reporting within all relevant consoles

  • Able to access help - online, help documentation, support


Assumptions and Dependencies


  • Staff logins in place

  • Finance Processes in place

  • Gateway set up

  • Administration settings


Staff Levels


  • Reservations

  • Supplier Support

  • Finance

  • Organisation/Booking Centre Management

  • Marketing


Follow Up


n/a