As the Livn connection controls the data between multiple third party systems there are some set fields which MUST be filled out as a minimum.
When a Livn operator’s tours are imported, Livn’s API tells Bookeasy what fields are “required” at the time of booking. These fields are generally the following
Guest First Name
Guest Last Name
Valid Phone number
IMPORTANT: If a booking is attempted and this data is not supplied of one of these Fields, or is supplied in an incorrect format, then an error will occur.
As a result, you need to ensure that the required booking form fields are set as mandatory for at least online bookings in order to minimise these errors.
It is also recommended to have these fields set to mandatory internally or advise staff these fields are required to be filled out for Livn bookings.