Functionality has been released live into ALL Bookeasy Staff Consoles, whereby destinations now have the ability to set an auto-cancel parameter.

You will now be able to set the parameter to auto-cancel a booking if unpaid within a specified time frame.

When applied, the auto cancel setting will only apply to gold-medal operators and products.  It will not auto cancel on-request bookings.

Find the settings under Administration > Booking Administration in your Staff Console;

  • Cancel online bookings when not fully paid
  • Cancel online booking within time frame (in minutes)

These parameters are defaulted off, and destinations will need to tick the 'enable' box and set a time to activate this feature.